Our Commitment to Your Privacy
Transparency and Data Protection for All Users
Introduction to Data Privacy
We take your personal information seriously and handle it according to POPIA and relevant South African laws. This policy outlines how your data is collected, used, and protected when you use Pelovantara.
Our data protection approach is rooted in transparency, accountability, and respect for your privacy. Please review this document carefully to understand your rights as our user.
How We Collect User Data
Data is collected directly from you or automatically through system use, always respecting lawful grounds of processing and seeking consent where necessary.
Direct User Information Collected
- • Personal contact and identification details you provide voluntarily
- • Communications sent through forms or support channels
- • Account preferences and notification settings
- • Device and platform details during access
- • Records of user-initiated actions within platform
Data Collected Automatically
- • Browsing activity (pages visited, time spent)
- • IP address and general geographic location
- • Cookies and related tracking technologies
- • Log files of system events and errors
- • Interaction data for service optimization
How We Use Collected Data
We use collected data to operate, improve, and personalize your experience on our platform, following lawful bases and only disclosing where required.
- • Enabling access to the automated recommendation service
- • Managing technical support and communications
- • Performing statistical and analytics functions securely
- • Customizing notifications and content delivery
- • Monitoring usage for service quality and safety
- • Meeting regulatory and legal reporting obligations
- • Improving infrastructure and user interface experience
Our Promise: We commit to safeguarding your privacy and adhering to statutory protections laid out by South African authorities for responsible data use.
How Data is Shared
No personal data is sold or shared outside Pelovantara unless required for service delivery, legal, or regulatory compliance.
Third-party Service Providers
Strict due diligence is followed when engaging technical partners, ensuring all third parties meet South African privacy standards.
Legal and Regulatory Requirements
Information may be disclosed where required by law.
Anonymous Reporting and Statistics
Aggregated statistics may be used to improve our services without identifying users.
Your Privacy Rights
You have rights to access, rectify, delete, restrict, object to processing, and port your personal data according to POPIA and the law.
- • Request full details of your data processed
- • Correct or update your personal details
- • Request erasure of your user profile
- • Obtain a copy of your data in readable format
- • Object to data processing for direct marketing
- • Request restricted processing under certain circumstances
Please reach out for questions about your privacy rights or to exercise requests at any time.
How We Safeguard Data
Technical and organizational measures are in place to maintain confidentiality, integrity, and availability of your information—reviewed routinely.
Technical Safeguards
- • Data encryption at rest and in transit
- • Routine vulnerability scans and patching
- • Multi-layered access controls for authorized personnel
- • Real-time activity and event monitoring
Organizational Controls
- • Regular staff training on privacy best practices
- • Internal audits for process compliance
- • Incident response protocols and reporting lines
- • Partnership agreements enforce privacy alignment
Data Retention Practices
Personal information is retained as long as required for service delivery, security, and regulatory obligations, then securely destroyed.
- • Held while platform account is active
- • Retained for user experience optimization
- • Stored for support and troubleshooting
- • Kept in line with national recordkeeping laws
- • Stored with your consent and removable anytime
After retention needs lapse, all personal data is deleted or fully anonymised.
Transfers Outside South Africa
International data transfers occur only when necessary, under lawful safeguards and appropriate contractual commitments to protection.
- • Cross-border processing for infrastructure needs
- • Engagement of foreign-based service platforms
- • Legal review for international compliance alignment
- • Protection through data processing agreements
About Cookies and Trackers
We use cookies to enhance your user experience, for analytics, and personalized features in accordance with our Cookie Policy.
Types of Cookies Used
- • Required for site functionality and security controls
- • Support analytics and usability improvements
- • Enable customized preference handling features
- • Help deliver modular site features smoothly
You can disable cookies in your browser at any time, but certain features may be impacted.
Updating This Privacy Policy
We review and update this Privacy Policy as needed to maintain compliance with evolving regulations and best practices.
- • Major policy updates highlighted via platform notice
- • Routine amendment summaries shared with users
- • Revision history available on request
- • Advance notice provided for significant changes
Your continued use of our services after updates acknowledges consent to revised terms.
Privacy Questions or Concerns
Contact us to exercise your rights or address privacy issues at any time.
Pelovantara
Berea (Regus centre), East London South Africa
Phone: +27(32)9542351
Email: content@pelovantara.sbs
Last updated December 20, 2025
Effective from December 21, 2025